HealthiFlex FAQs

If you can't find the answer you're looking for, please call us on 0345 300 6474 or email us at healthiflexhelp@incorpore.co.uk.

 

About HealthiFlex health checks

A health check is a preventative assessment that uses medical and non-invasive tests to give a current health and wellbeing overview. A health check allows you to understand how to take control of your health by highlighting potential issues whilst reinforcing good behaviours and potential lifestyle changes.
Our health check network is comprised of the major health check operators including, Nuffield Health, Bluecrest, Randox and more. For a full list, please log in to HealthiFlex.
Our health check network offers health checks at over 1,400 clinics nationwide, meaning you can choose a location that suits you.
The level of discount is dependent on the type of health check you select; however, the maximum discount is 30% off.

Payment

Your company will pay for your health check up front and in full. You will pay this back via salary deductions. Please speak to your HR/Payroll team if you have any questions about the salary deductions.
We recommend that you speak to your HR/Payroll team if you have any questions regarding salary deductions.
Deductions will be taken from your salary over a 12-month period. However, this may vary from client to client, so please speak to your HR/Payroll team for confirmation.

How to make a health check selection.

You can log into HealthiFlex during your benefit enrolment window either by going to www.healthiflex.co.uk and logging in with your company reference code or via your benefit portal. Please speak to your HR/Benefit team to find out more.
You can log into HealthiFlex during your benefit enrolment window. This varies for each company, so please speak to your HR/Benefit team to find out when you can log in, or alternatively, contact the HealthiFlex team on 0345 300 6474 or send an email to healthiflexhelp@incorpore.co.uk.
Once you have successfully completed the online selection form, you will receive a confirmation email from HealthiFlex. This will confirm that your selection has been received and detail any further steps that need to be taken to confirm your selection. It is important that these steps are completed to ensure that your health check is set up correctly.
Please call us on 0345 300 6474 or send an email to healthiflexhelp@incorpore.co.uk .
Yes, the majority of our health check providers extend their corporate discount to partners! Please check with your HR/Benefit team to see if they will allow you to select more than one health check. A partner is usually deemed as someone who lives at the same address as you.
If your employer allows you to select more than one health check, it must be the same package with the same health check provider as you. However, the appointment can be booked at a different location within the same group and at a different date and time if you wish. The health check itself will be appropriate for the gender of the person having the health check.
Please contact the health provider directly if you have any questions about the different health checks they offer. They can offer advice and support on which option may be best for you.
HealthiFlex health checks are non-cancellable and non-transferrable. This is stated within the Terms and Conditions which you agree to when you make your selection.

About my booking

Once your selection has been approved and your chosen health provider has received your selection, they will contact you to make your booking.
Your chosen health check provider will aim to contact you within the first week of your health check live date. If you have not heard from them within this period, please get in contact with us on healthiflexhelp@incorpore.co.uk.
Please contact your chosen health check provider directly if you have any questions about the health check you selected.
You must book your health check within 12-months of your selection date.
Please contact your chosen health check provider to request this.
It is possible to change the location of where you have your health check. You can request this with your health check provider at point of booking.
This will depend on your chosen health check provider and can be discussed with them at point of booking or during your appointment.

General

If you leave your company, they will deduct any remaining money due from your final pay slip. Please speak to your company for more information about this.

About HealthiFlex home testing kits

A home testing kit is a test you can carry out at home to check if you have a certain health condition or deficiency. The test is usually simple to perform and there are a few different ways they can be carried out, including a swab, urine, hair or blood sample.
We offer several kits that test for a range of conditions, including allergies, food intolerances and general health. To see a full list of tests, please log in to HealthiFlex.
The level of discount is dependent on the type of home testing kit you select; however, the maximum discount is 40% off.
HealthiFlex home testing kits are non-cancellable and non-transferrable. This is stated within the Terms and Conditions which you agree to when you make your selection.

Payment

Your company will pay for your home testing kit up front and in full. You will pay this back via salary deductions. Please speak to your HR/Payroll team if you have any questions about the salary deductions.
We recommend that you speak to your HR/Payroll team if you have any questions regarding salary deductions.
Deductions will be taken from your salary over a 12-month period. However, this may vary from client to client, so please speak to your HR/Payroll team for confirmation.

How to make a home testing kit selection

You can log into HealthiFlex during your benefit enrolment window either by going to www.healthiflex.co.uk and logging in with your company reference code or via your benefit portal. Please speak to your HR/Benefit team to find out more.
You can log into HealthiFlex during your benefit enrolment window. This varies for each company, so please speak to your HR/Benefit team to find out when you can log in.
Once you have successfully completed the online selection form, you will receive a confirmation email from HealthiFlex. This will confirm that your selection has been received and detail any further steps that need to be taken to confirm your selection. It is important that these steps are completed to ensure that your health check is set up correctly.
Please call us on 0345 300 6474 or send an email to healthiflexhelp@incorpore.co.uk .
Yes, the majority of our health providers extend their corporate discount to partners! Please check with your HR/Benefit team to see if they will allow you to select more than one test kit. A partner is usually deemed as someone who lives at the same address as you.
Yes. Your partner will have to carry out the same test kit as yourself. Please pay extra attention to gender specific tests. If you order a joint gender specific, you will receive two of the same and not one male, one female specific.
Please contact the health provider directly if you have any questions about the different test kits they offer. They can offer advice and support on which option may be best for you.
HealthiFlex home testing kits are non-cancellable and non-transferrable. This is stated within the Terms and Conditions which you agree to when you make your selection.

Post selection and completing the home test

Once your selection has been approved and your chosen health provider has received your selection, they will post your home testing kit to the address you provided on your selection form. If your kit comes with an extra service, you will be contacted by the provider to arrange this.
Your home testing kit will be sent within 7 days of your selection live date. If you do not receive it, please get in contact with us on healthiflexhelp@incorpore.co.uk.
Please contact your chosen health provider directly if you have any questions about the home testing kit you selected.
The home testing kit will give you specific instructions, including expiry dates and return dates. These will vary from provider to provider.
This will depend on your chosen health provider and the test you select. Results can be available anywhere between 7 days to 4 weeks after the test has been received in the lab. Please contact your chosen health provider for more details.

General

If you leave your company, they will deduct any remaining money due from your final pay slip. Please speak to your company for more information about this.

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Colleagues at E.ON had asked us to find a gym membership deal we could include in our Flex scheme. With employees across Britain, GymFlex huge choice of gyms was just what we needed for our Salary Sacrifice scheme. GymFlex made it really easy for us – they worked with benefit providers to make sure the sign-up process was robust and then supported us during the enrolment period. I was really impressed by their ability to add gyms to their scheme. Take-up has been positive and should give us a good foundation for developing this further in future years.

Ant Donaldson , Senior Specialist UK HR, E.ON

We are having new employees join every month. Since there is a monthly enrolment window they can take their time to join. Employees were requesting flexibility because the previous gym was closer to work and staff wanted us to look at gyms that were closer to their home addresses. Take up has grown steadily since the launch of GymFlex, around 20% of the law firms 217 employees have enrolled in the benefit since it's launch in May 2011.

Debra Scudder - HR Manager - K&L Gates

Accommodating and swift to respond. A good addition to our Flex offering in year 2.

Ian Rudkin, Compensation & Benefits Advisor - Hays

The range of clubs was great, we had people join their local leisure centre and others join Marriott. My particular group of Gym's Nuffield Health had excellent rates!

Sophie Faulkner-Storey, Benefits Supervisor - Grant Thornton